3CX SMB | 3CX PRO | 3CX ENT | |
|---|---|---|---|
Main PBX Features | |||
Extensions | ≤ 9 | Unlimited | Unlimited |
Apps: Windows and Web Client, iOS, Android | |||
Phone Directory | |||
Headset Integration | |||
Call Parking / Pickup | |||
Call Logging | |||
Ring Groups | |||
Choose SIP Trunk | Limited SIP Trunks | ||
Auto Attendant | |||
Inbuilt SBC for Offsite Phones | |||
BLF Busy Lamp Field | |||
Multi-level IVR | |||
Voicemail Transcription | |||
Intercom / Paging / PA Announcements | |||
Integrated Fax Server | |||
VMware / Hyper-V / KVM | |||
Custom FQDN | |||
Custom SMTP Server | |||
MS 365 Integration | |||
Hotel PBX (Self-managed only) | |||
Video Conferencing | |||
3CX Link | |||
Polls | |||
PDF Sharing | |||
Screen Sharing | |||
Remote Assistance | |||
Whiteboard | |||
YouTube Integration | |||
Maximum no. of participants | 100 | 250 | |
Live Chat & Messaging | |||
Live Chat | |||
‘3CX Talk’ Link | |||
WhatsApp Integration | |||
Facebook Integration | |||
SMS & MMS | |||
Chat Reports | |||
Call Center Features | |||
Call Queues | |||
Call Recording | |||
SLA Alerting | |||
Switchboard | |||
Wallboard | |||
Callback | |||
Barge in / Listen in / Whisper | |||
Call Reports | |||
CRM Integration | |||
Enterprise Features | |||
Call Flow Designer (Self-managed only) | |||
Hot Desking | |||
Scheduled Restore | |||
Connect Remote Offices (Bridges) | |||
Inbuilt Failover | |||
Start / Stop Call Recording Rights | |||
Custom IP Phone Logo | |||
Standby License | |||
MS Teams Integration | |||
Skill-based Routing | |||
AI Features | |||
Call Transcription (Google Only) | |||
Call Transcription (OpenAI) | |||
Call Analytics | |||
Support | |||
Simultaneous Calls ( 4 – With Hosting & Annual Maintenance ) | $600 | $750 | |
Simultaneous Calls ( 8 – With Hosting & Annual Maintenance ) | $750 | $950 | |
Simultaneous Calls ( 16- With Hosting ) | $1,450 | $1,650 |
