Phone System for the BPO Industry by Voxinnova
Equip agents with all the tools needed for efficient call handling and improved client interactions.
Who Benefits from a BPO Cloud Phone System?
Customer Support Agents
All the tools needed for efficient call handling and improved client interactions.
Operational Managers
Access to in-depth call metrics for smarter resource planning and workflow optimisation.
IT Administrators
Simplified system control, streamlined integration, and operational flexibility.
Remote Wrokers
Seamless virtual access to BPO operations, ensuring productivity anywhere.
Advantages of a Cloud Phone System for BPO
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Business Management Features
Streamline administrative workflows and boost overall operational productivity.
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Brand Growth Enablement
Establish a global presence quickly with virtual numbers and cloud technology.
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Clear, High-Quality Communication
Deliver HD voice clarity across global teams and clients for smooth collaboration.
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Improved Customer Service
Responsive, feature-rich communication to elevate the client experience.
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Organised Call Flow
Structure inbound communication effectively to ensure every inquiry is addressed.
Key Features Tailored for Tech Companies
Virtual Numbers
Embrace global reach with localised virtual numbers to serve clients worldwide.
Detailed Call Analytics
Gain visibility into trends and agent performance to guide improvements.
Live Call Monitoring
Support real-time quality control and delivery of timely coaching.
IVR / Phone Trees
Use Automated menus to streamline handling of high call volumes.
HD Voice Quality
Ensure crystal-clear conversations with superior voice clarity.
Member ROI Tracking
Use analytics and smart routing to optimise agent performance and returns.
Auto-Reply Strategies
Automate responses for common queries to improve efficiency and consistency.
CRM Integration
Deliver personalised client interactions through seamless CRM syncing.
Call Queuing
Efficiently manage peaks in call volumes and reduce wait times.
Automatic Call Distribution (ACD)
Assign calls smartly based on pre-configured rules to distribute workload efficiently.
How BPO Phone System Work
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Cloud-Based VoIP Infrastructure
Operates fully online–freeing you from traditional hardware constraints.
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Unified Communication Dashboard
Centralised control over voicemails, calls, IVR flows, analytics, and settings.
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Virtual Numbers & Smart Routing
Present clients with accessible contact points, efficiently directing calls.
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High Voice Quality
Maintain audio clarity with HD voice capabilities for international calls.
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Real-Time Control Tools
Monitor agent performance and dynamically reroute calls as needed.
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Advanced Features & CRM Sync
Automate responses, personalise client handling, and gain call insights.
Setting Up Voxinnova for Your Tech Business
Sign Up
Quick account creation to kick-start your BPO's communication upgrade.
Choose a Plan
Select a plan aligned with your team size, call volume, and required capabilities.
Purchase or Port Virtual Numbers
Seamlessly obtain new or port existing numbers to retain continuity.
Assign Numbers
Allocate unique contact lines to agents, teams, or functions for streamlined operations.
Customise Settings & Features
Configure analytics, IVR routes, CRM syncing, call queuing, and auto-responses.
Go Live & Monitor Performance
Deploy the system and begin using analytics and monitoring to fine-tune communications flows.
Ready to Enhance Your BPO Communications?
Get in touch for a free, no-obligation quote and demo.
