These Terms and Condition legislates the entire Agreement between Voxinnova Pvt Ltd (“Voxinnova”) and you on behalf of yourself and any entity that you serve as the user of Voxinnova’s voice communications services, and any related software and hardware or web- accessible portals, include the Packages (the “Voxinnova Products”). This Agreement governs Your use of the Plan Services provided by Voxinnova.

DEFINITIONS

You will be referred to “you” in this Agreement.

Account” means the accounts

  • under which you use the Service, whether registered to you or a person who has provided you access to use his, her, or its account, or
  • that you create on behalf of someone else.

By subscribing to or using Voxinnova Services, including using any associated software or hardware, You agree to this Agreement. If You do not wish to accept this Agreement, do not subscribe to or use any Voxinnova Services or associated software or hardware.

When You accept this Agreement by signing up for, subscribing to, or using the Voxinnova Plan Services, You represent and warrant that:

  • You hold the legal right and capacity to enter into the Agreement with Voxinnova and to perform all of Your responsibilities thereunder;
  • You are of legitimate age to enter into this Agreement;
  • You have full power and authority to administer and perform any Agreement documents and to carry out all of Your obligations thereunder;
  • You are informing us that You are authorised to bind the organisation and all the references to “You” in this Agreement without limitation to the entity You that you are representing; and
  • You shall be bound by the Agreement.

PAYMENT, RATES AND ACCOUNTS

Voxinnova is an international service provider of voice services and cloud unified communications solutions with its operation running as a subscription service.

Your payments for Voxinnova will be made by charging your credit or debit card. To use paid Service, you shall provide your credit or debit card details. Your credit or debit card will be charged automatically every month according to your monthly subscription fee that is distinct for chosen plan by you. The charges are made in advance for the succeeding month.

Each Voxinnova plan includes a specific amount of talk time. If you consume all minutes included in the monthly subscription, your credit or debit card will be charged for an additional amount. This amount will be added to your Voxinnova account balance and will be used to provide extra talk time on the rate, specific for chosen plan. The talk time included in the subscription fee expires at the end of the month.

Voxinnova will send an email to you no later than one day after receipt, confirming each successful payment. If Voxinnova service is unavailable, we will inform you about expected availability time immediately.

If Voxinnova is unable to charge your credit or debit card, an email will be sent to you with instructions to modify your card details. In this case, Service will be interrupted until credit card is successfully charged. In such cases that your account is suspended for at least 6 months, it is automatically deleted, and Service is cancelled.

We reserve the right to change the rates of plans without notice at any time. If you do not wish to accept such modifications of rates, you are authorised to cancel the Account with effect from the date on which the adjustment of rates becomes effective.

You agree and accept the modifications by continuing to use our Products and Services, following the adjustments of the rates.

In the event you believe that Voxinnova has charged you in error, you must contact Voxinnova Customer Support via e-mail support@Voxinnova.com within 30 days of charge. No refunds will be given for any charges which are more than 30 days.

REFUND POLICY

You may submit a request for refund by contacting Voxinnova’s Customer Support via e-mail support@Voxinnova.com. We reserve the right to deny constant refund requests. You may ask for a refund with 30 days of your payment. No refunds will be given for any charges which are more than 30 days.

All refunds shall be paid either through the original payment method used, or any other reasonable payment method determined by Voxinnova and addressed to the person that deposited the credit initially. It may take up to 30 days to process refunds from the date of your valid request date.

We will refund your credit balance in the event you cancel your Account as allowed under this Agreement or if we cancel this Agreement without serious cause. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement.

We will charge a processing fee for all refunds processed.

You may not modify, create secondary works or, redistribute, sell, decompile, reverse engineer, or disassemble the Voxinnova Technologies or otherwise attempt to deduce the source code, design, or data transmission characteristics of the Voxinnova Technologies. You may not use packet sniffers or other network or IP tracing technologies on the Service or with the Voxinnova Technologies except for the specific purpose of optimising your network for the utilisation of the Service by Service documentation.

TERM AND TERMINATION OF SERVICE

This Agreement will be effective from the date on which this Agreement is entered by clicking on the “I Agree” button and will continue effective until cancelled by either Voxinnova or you as set forth below. Voxinnova may cancel this Agreement with immediate effect at any time, with or without reason, by presenting a notice to you or by preventing your access to the Service. You may cancel this Agreement with immediate effect at any time, with or without reason, provided that you will discontinue any and all use of the Service and you will remove the Service from any of your systems. To terminate an account, you need to write a request to an email addressed to support@Voxinnova.com.

We reserve the right to modify this Agreement at any time. The revised version of the Agreement will be published on the Website. The continued use of the Service by you shall confirm your acceptance to be bound by the Terms and Conditions of the revised Agreement.

DISCLAIMER OF WARRANTIES

To the maximum extent legalised by law, voxinnova rejects all representations and warranties, express or implied, with respect to the service, the account, the software, the website, or any other service or materials provided by voxinnova.

Voxinnova gives no warranty acquired from the use of the service. The service is given, and the software is produced on an “As is” and “As available” basis without warranties of any kind, including but not limited to warranties of non-infringement, or merchantability for a specific purpose (each of which is disclaimed hereby).

You are entirely responsible for backup of any data or information which you may want to store on the service.

Except as granted under the service guarantee, voxinnova does not warrant that the service will be uninterrupted or without imperfection. You carry the whole risk to the quality and performance of the service.

This disclaimer of warranty constitutes an essential part of this agreement, and the service would not be available without it.

Further, voxinnova disclaims any responsibility for the accuracy or availability of information available through the service. Voxinnova shall not be held responsible for the accuracy, legality, or reliability of material contained in third-party sites (including any service or content reached through the voxinnova service or the website), and you at this moment reject any claim against us concerning it.

NO LIABILITY

To the maximum extent legalised by law, under no circumstances and under no legal theory, contract, or otherwise, shall voxinnova be accountable to you or any other person for any damages that result from any use of the account or the service in any way by any party or your inability to use the service (except with respect to the service guarantee) or your reliance on or use of information or services provided on or through the service or the website or that result from mistakes, omissions, interruptions, errors, defects, delays in operation or transmission, or any failure of performance, whether such damages are direct, indirect, special, incidental, cover, reliance or important damages, even if voxinnova might have been informed of the possibility of such damages.

If, notwithstanding the foregoing, voxinnova is found accountable to you for damages from any cause whatsoever, and regardless of the form of the action (whether in contract, misdemeanour (including negligence), product liability or otherwise), voxinnova’s accountability to you will be limited to the amount paid by you for the service in the last three (3) most recently paid months.

If you were exposed to content that is offensive, illegal, and harmful to minors, indecent or otherwise objectionable. Voxinnova does not control or have any knowledge of the content of any communication(s) spread by the use of the voxinnova service. The content of the communication is the entire responsibility of the person whom such content has been originated from.

INDEMNIFICATION

You consent to indemnify and hold guiltless Voxinnova, and its parents, affiliates, managers, shareholders, officers, directors, representatives, sales affiliates or other partners, and employees, from all claims, demands, liabilities, obligations, damages, losses, costs and expenses (including reasonable legal fees and costs), arising from or in connection with your use of the Service, any other user’s usage of your Account, or your or their conduct while using the Service, your violation and infringement of this Agreement, or your violation or infringement of any rights of another, including without limitation any violation of applicable law or any misdemeanour done during the usage of the Voxinnova service.

OTHER POLICIES AND TERMS OF USE

You are also bound by our Privacy Policy and Acceptable Usage Policy, which you can study on our Website, Voxinnova.com. We may moderately revise and improve the Privacy Policy and Acceptable Usage Policy from time to time, which changes will be effective when the notice is provided to you.

MISCELLANEOUS

If any terms of this Agreement shall be unlawful, void, or for any reason was unenforceable, then that terms shall be considered deleted from this Agreement and shall not affect the validity, legality and/or enforceability of the other terms and conditions. Unless when expressly provided by another written Agreement with Voxinnova, this is the entire Agreement between the parties relating to the subject matter herein and shall not be altered or adjusted unless signed by an authorised representative of Voxinnova.

Voxinnova shall not be considered in violation or infringement of this Agreement, nor for any violation or infringement of any intended warranty, for any failure in performance arising in connection with circumstances beyond its reasonable control, including any accident, fire, flood, storm, strike or other labour trouble, rebellion, war, or any other force majeure.

Your right to use the Service is not transferable, sub-licensable, and may not be sold, rented, or shared for a specific time unless permitted in another Agreement with Voxinnova. Voxinnova may assign this Agreement, in whole or in part, at any time with or without notice to you.

You agree that Voxinnova may, in its entire discretion, from time to time adjust, alter or modify this Agreement in any manner by publishing notice was said and allowed above.

You must warrant that you are at least 18 years of age or have the approval of your parent or guardian to register for or use the Voxinnova service. If we become aware that you are under the age of 18 and not appropriately supervised, we may cancel the Account or otherwise restrict access to it. We further reserve the right to refuse service to any person for any reason, according to our preference.

During registration, you must submit correct and valid Account and contact details and maintain the accuracy of the said information, including a working e-mail address and telephone number, and any inaccuracy shall be reasons for Account Cancellation. We may distribute notices and other relevant information to you to such e-mail addresses, or by publication on the Website, Voxinnova.com.

You are responsible for providing the equipment and services if any, as necessary for your access to the Service. If Voxinnova specifies, at any time, any particular system requirements or hardware specifications for the use of the Service, you will be responsible for providing the same or discontinue usage of the Service.

You acknowledge that you have read this agreement and understand the rights, obligations, terms and conditions set forth herein. By clicking on the “I agree” button or by using the service, you consent to be bound by its terms and conditions and grant to voxinnova the rights set in the agreement.

CONTACTING US

If you have any questions, inquiries, comments, complaints or concerns about this Agreement, please e-mail us at support@Voxinnova.com.