We at Voxinnova Pvt Ltd (“Voxinnova”), mainly focus on providing a secure and safe system to establish smooth customer service. Being an international service provider of voice services and cloud unified communications solutions, we are committed to protecting the privacy of clients and users of our Voxinnova services, customers and users of their services, visitors of our website www.Voxinnova.com, and our services. We have therefore created this policy statement (the “Policy”) to explain our privacy practices and procedures of our services.

We understand that you should know what information we collect from you, as well as know how we use, disclose, and protect that information.

By purchasing, subscribing to, or using Voxinnova’s services or using Voxinnova’s website, you agree to the terms and conditions outlined in this Policy.

INFORMATION WE COLLECT

We collect a variety of personal data about users of our services and visitors to our website to ensure a satisfactory user experience and seamless communications. When we use the term “personal data,” we mean information that is directly associated with or could be used to identify the specific person. The information that includes in this category is a name, address, telephone number, e-mail address, or information about activities directly linked to that person which would permit the physical or online contacting of that person.

We collect the following types of personal data through the use of our website and calls to Voxinnova customer service:

  • Information You Give Us: We collect information you give us—such as your name, billing address, telephone number, e-mail address, and/or credit card number—when you purchase or use a service, or register with us on our website.
  • Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us.
  • Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
    • Credit information, which allows us to complete transactions for the purchase of Voxinnova services, and
    • Commercially available demographic and marketing information from third parties, which aids us in serving you and informing you of services that may be of interest to you.
  • Personal Information Transmitted by Our Customers Through Our Services: We have no direct relationship with the individuals, if any, whose personal data our customers transmit, receive, and/or store through the services that we offer or the individuals, if any, whom our customers contact through the services that we offer.
    • If you are an individual who is being contacted by one of our customers through the services that we offer and would no longer like to be contacted by such customer through such services, please communicate with the customer directly.
    • We may transfer personal information, if any, contained within the communications sent, received, and/or stored by our customers through the use of our services to the third party companies that help us provide these services.
    • Any individual whose personal data is included in the communications sent, received, and/or stored by one of our customers through the services that we offer who seeks access to, or who seeks to correct, amend, or delete any such inaccurate data should direct his or her request to the customer directly. The customer is the controller of such data and may provide such access to such data or may perform any correction, amendment, or deletion thereof.

Voxinnova retains the communications that we transmit or store on behalf of our customers for as long as needed to provide services to the applicable customer and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION

To verify payment methods and prevent fraud, Voxinnova checks personally identifiable information, including payment information with payment providers. When you apply for a credit line with Voxinnova, Voxinnova may perform a credit inquiry, and such inquiry may be recorded on your credit history. We may use electronic decision-making systems to verify payment methods, assess creditworthiness, and prevent fraud.
We may contact you inquiring additional information when needed.

OUR USE OF “COOKIES.”

Voxinnova uses tracking technologies such as “cookies”, tags, and scripts to enhance your use of our website. “Cookies” are small text files placed on your computer’s hard drive by a website when you visit that website. These files identify your computer and record your preferences and other data about your visit to a website so that when you return to that site, the site operator knows who you are and can personalise your visit. For example, cookies enable a website shopping cart to function so that you only have to check out once.

Consequently, cookies are often tied to the use of personally identifiable information while using our website. If you choose not to accept the use of cookies or choose to block or delete cookies, your use of our website may be impaired. Cookies allow us to do the following:

  • Complete transactions you have requested;
  • Collect information to determine which services and sections of our website are most and least popular;
  • Improve the ease of use of our website, sometimes in conjunction with web beacons.

We do not use cookies to store credit card information. Voxinnova does, however, use cookies to store login information (including passwords) for customers who choose the option of storing such information on their computers.

Voxinnova does not use technology that recognises browser “Do Not Track”’ signals or other mechanisms that provide you with a choice regarding the collection of data related to your online activities over time and across third party websites. You can block cookies from your computer using your web browser’s settings.

CHECKING ACCOUNT AND “PREFERENCES” INFORMATION FOR ACCURACY

Voxinnova customers can review or change the information on our website, by telephoning or writing to Customer Service. For Customer Service contact information, please see the Contacting Us section below. As noted in the Information We Collect About You section above, we may also use updated address information obtained from other sources to update our records. We will respond to your requests to access your records within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us.

TESTIMONIALS

With your input and your consent, we may post a customer testimonial by you on our website, which may include your name, industry, company, title, or other identifying information. If you want your testimonial removed or wish to give or withdraw consent, please contact us.

UPDATING OF OUR POLICY

Voxinnova will revise or update this Policy if our practices change or as we change existing services, add new services, or develop better ways to inform you of services we think will interest you. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. You should refer back to this page for the latest information and the effective date of any changes.

Voxinnova regularly reviews its compliance with this Privacy Policy. Please contact us with any questions or concerns regarding this Privacy Policy or Voxinnova’s treatment of personal information. When we receive formal written complaints, it is Voxinnova’s policy to contact the complaining customer or user regarding his or her concerns.

CONTACTING US

If you have any questions, inquiries, comments, complaints or concerns about this Policy, please e-mail us at support@Voxinnova.com.