When creating an Account for, using, or accessing the Service, you agree to abide by all of Voxinnova’s use policies in effect from time to time, any policies distributed by email, or any amendments to it, which policies include, without limitation, the following: you or another user of the Account

(a) shall


    • abide by all applicable rules, and regulations relating to the usage, posting, transmission, distribution, download, and/or recording of voice, content, or other matter;
    • conform all usage to applicable rules and regulations concerning to regulating the use of telephone networks, telemarketing, pre-recorded messages and other automated voice broadcasts, automated diallers, voice
    • recording or surveillance, and other; and

provide us with correct and valid and legally compliant user telephone numbers and contact details, and other user information (which you represent and warrant to be correct and valid and compliant);

moreover, (b) will not (nor allow any person to)


    • use the Voxinnova service in any manner which violates the rights of any person or is illegal, fraudulent, deceptive, slanderous, libellous, derogatory, abusive, harassing, threatening, harmful, , defamatory, hateful, sexually, racially or ethnically offensive, vulgar, pornographic, obscene, invasive of privacy, or otherwise offensive or unlawful;
    • attempt to gain unauthorised access to any account, the Voxinnova network, or any related components; or
    • interfere with another’s use of any Voxinnova services

You who utilizes the Voxinnova services for telemarketing or similarly purposes is entirely responsible for compliance with applicable laws, including without limitation for filing, subscribing, or holding appropriate regulatory compliance documentation as required by responsible jurisdictions and hereby indemnifies and holds guiltless Voxinnova and its owners, employees, and other representatives of Voxinnova from and against any claim, liability, loss, charge, or expense (including attorneys’ fees and costs) arising out of or related to such use of the Service or any failure to comply with applicable legal requirements with respect thereto.

Any violation of Voxinnova policies by you or anyone using your Account will be grounds for cancelling of the Account, at Voxinnova’s sole discretion, and such violation may be reported to the appropriate law-enforcement agencies. Voxinnova shall not be liable for any injury or damage suffered by or during use of the Service, and you hereby indemnify and hold guiltless Voxinnova and its representatives, employees, and providers from any claims, damage, or loss (including attorney’s fees and expenses) arising out of your use or any other user of your Account of Voxinnova’s service.


You with this reject all claims for damages of the Voxinnova service unavailability, scheduled or unscheduled, and indemnify Voxinnova from any similar claims made by any other users on your Account. We reserve the right to change, modify, suspend, or discontinue any aspect of the Service at any time, including, without limitation, the availability of any Voxinnova service feature, database or content, hours of availability, or equipment needed to access our service. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

We do not guarantee that the Service can be reached from all locations or with all equipment or types of communications access. We do not suggest and support, use of the Service in mission critical situations or on mission critical equipment.

Voxinnova will attempt to provide the Service with minimum disruptions. However, please understand that Voxinnova cannot guarantee that the Service will always function without disruptions, delay or other imperfections. Since the service is transmitted through public Internet lines and the public switched telephone network (“PSTN”), there may be power outages or Internet service disruption, and you may experience some disruptions e.g. packet loss and delay which will affect the quality of your communication.

Voxinnova may change technical features to keep pace with the latest demands and technological developments or to comply with any regulations. Voxinnova may also have to repair, improve, and/or upgrade the Service and this may compel us to restrict, limit, suspend, interfere and/or interrupt the Voxinnova service.

We recommend that you present us with prior notice (to the following email address: of any schedule and organised marketing activities or other calling events which may exert significant service capacity so that we can undertake appropriate steps and methods to make the Service available for your event.

We reserve the right to limit or suspend our service usage under any Account using the Service at capacities significantly more than planned usage or prior usage patterns, or when reasonable prior notice of capacity needs has not been provided.


All information and materials published, broadcasted, or otherwise available on the Website or through the Voxinnova Service (including, but not limited to, agreement, terms and conditions, acceptable usage policies, user help guides, frequently asked questions, informational resources and blog posts, menus, audio clips, and video clips, collectively, “Content”) are protected by copyright, and recognized or controlled by Voxinnova, or its affiliated companies. You shall abide by all copyright and trademark notices, limitations, and restrictions applicable to any Content or to the Service. Without limiting the preceding, no Content may be duplicated, republished, reused, uploaded, downloaded, posted, or broadcasted, other than through Voxinnova service by its normal usage, nor may derivative products be created from it or distributed in any manner.

The brand names, logos, slogans, trademarks, service marks, and informative designs and images, used on the Website or in association with the Service, including without limitation Voxinnova (collectively, the “Marks”) are the trademarks of Voxinnova and its affiliated companies. You may not copy, display or use the Trademarks in any manner except as may be automatically affixed to the Voxinnova service or Website or as may be provided in a written Agreement with Voxinnova.

The software, hardware, and other technologies which Voxinnova uses to deliver the Service (the “Voxinnova Pvt Ltd”) contain confidential and proprietary information, and other property rights belonging to Voxinnova and its affiliated companies, and all rights to the Voxinnova and the Service, including without limitation all patent protection (registered or unregistered), business confidentialities (including diagrams, processes, production methods, information, data, and formulas), copyrights (whether registered or unregistered), domain names and subdomains, end-user and consumer information, work product resulting from custom implementation services, and contract rights, including all secondary works thereof (whether produced by Voxinnova, you, or otherwise), shall remain completely with Voxinnova and its affiliate companies.

Your rights to the Voxinnova are limited to a non-exclusive and non-transferable runtime right individually during the term of this Agreement and completely for the purpose of using the Service. All Service is hosted by Voxinnova, and no software code (other than APIs if Voxinnova agrees to provide the same in its sole discretion) will be given to you.

You may not modify, create secondary works or, redistribute, sell, decompile, reverse engineer, or disassemble the Voxinnova Technologies or otherwise attempt to deduce the source code, design, or data transmission characteristics of the Voxinnova Technologies. You may not use packet sniffers or other network or IP tracing technologies on the Service or with the Voxinnova Technologies except for the specific purpose of optimising your network for the utilisation of the Service by Service documentation.


You consent to indemnify and hold guiltless Voxinnova, and its parents, affiliates, managers, shareholders, officers, directors, representatives, sales affiliates or other partners, and employees, from all claims, demands, liabilities, obligations, damages, losses, costs and expenses (including reasonable legal fees and costs), arising from or in connection with your use of the Service, any other user’s usage of your Account, or your or their conduct while using the Service, your violation and infringement of this Agreement, or your violation or infringement of any rights of another, including without limitation any violation of applicable law or any misdemeanour done during the usage of the Voxinnova service.


If you have any questions, inquiries, comments, complaints or concerns about this Acceptable Usage Policy, please e-mail us at